Customer Support FAQs
KOTEM Customer Support is here to help you with any of the business aspects of our products. Common questions are answered below.
FAQs
- Can I order directly from KOTEM?
- Yes. Request a quote at [email protected]
- Send your PO to [email protected]
- What if I have software licensing problems?
- Send an email to [email protected] with your KOTEM license file .CFG.
- Where can I find my KOTEM software license file?
- The KOTEM license file is .CFG file located in the software binary folder. (default path: C:Program files/Kotem/SmartProfile X.X.X/ … )
- Where can I find my software expiration date?
- The expiration date is displayed in the software About box (ApplicationFileAbout)
- What product training options does KOTEM provide?
- KOTEM provides instructor-led training classes both on-premise and online. Learn more
- Self-pacing online training for users under warranty or Software Maintenance Agreement
Submit any other questions by email to [email protected] or use the contact form.
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